REFUND POLICY
This document is currently provided in English. An approved Swedish translation of the 2026-08-05 release is not yet available.
Last updated: 5 August 2026
Purchases of ClueHop products are processed by Paddle, our authorised reseller, the seller to the buyer, and Merchant of Record. Paddle’s Buyer Terms and Refund Policy govern the payment transaction and any monetary refund.
REFUND REQUESTS
Unless required by applicable law, all transactions are non-refundable and non-exchangeable.
Paddle may, at its sole discretion, issue a full or partial refund when a request is submitted within the following period:
• Game Passes and other one-time purchases: within 14 calendar days of the transaction date.
• Membership payments: within 14 calendar days of the relevant initial or renewal transaction date.
Submitting a request within this 14-calendar-day period does not guarantee that a refund will be approved.
Paddle reviews refund requests individually and may consider relevant factors including the nature of the product, the reason for the request, product usage or consumption, and any applicable contractual terms. Paddle may approve a full refund, approve a partial refund, or decline the request.
HOW TO REQUEST A REFUND
Refund requests must be submitted to Paddle using one of the following methods:
• the “View receipt” or “Manage subscription” link in the Paddle transaction-confirmation email;
• the support link provided in the Paddle receipt or billing page; or
• Paddle Buyer Support at https://paddle.net/.
For assistance with a technical problem or access issue, contact ClueHop at support@cluehop.com. ClueHop may provide Paddle with relevant product-access, service-availability, or usage information, but Paddle makes the final monetary refund decision.
SUBSCRIPTION CANCELLATION
Cancelling a membership prevents future renewals. Cancellation normally takes effect at the end of the current paid billing period.
Cancelling a membership does not automatically refund a payment that has already been completed. A refund request concerning an initial or renewal payment must be submitted under the refund-request process above.
EFFECT OF A REFUND
If Paddle issues a refund, access to the relevant ClueHop product will cease and the associated access or digital entitlement will be revoked or adjusted as appropriate.
STATUTORY RIGHTS
Nothing in this policy limits any mandatory consumer rights or remedies provided by applicable law, including rights relating to products that are faulty, materially misdescribed, unavailable, or not fit for purpose.
Where applicable law or Paddle’s Buyer Terms or Refund Policy provides the buyer with additional or non-waivable rights, those rights continue to apply.